Faqs By Questions and answers about order
I have a question about my order how should I contact you?
For any question about your order or account always log in to your account and use the contact form.
If you don't do this we will probably not get your message.
Do not try to send us a message over our Email address, we will not get it!
Every contact exclusively over the contact form.
I still didn't get my order
Please first read delivery and payment info here: Delivery - Payment
Also, read important notices here: Important Notices
If you don't find the answer, then contact us and we will answer you as soon as possible. But all of the answers are answered in delivery and payment information, all you have to do is to read all information.
We do need an invoice with the name of our company. Would that be ok?
We do not send the invoice with seeds, but you can download it any time you want from your order history in PDF format. If you order as a company, you can download the invoice with the name of your company.
Tracking shows that the shipment is still in the place it was sent from.
If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries (even yours in the destination country) where the is shipment currently located do not provide tracking data.
We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.
We are not a post, so we cannot give you an answer where your parcel is located, even the post office cannot tell you this, so long the shipment is in transit.