التسليم - الدفع

To find the tracking number see picture number 2

WE SHIP WORLDWIDE FROM EU

We ship always by registered air post with SIGNATURE CONFIRMATION!

THERE ARE NO OPTIONS CASH ON DELIVERY.

 Please always check the junk or spam email folder.

For any questions about your order or account always log in to your account and use the contact form. If you don't do this we will probably not get your message.

Please read this section carefully:

1. Remember that we are sending the shipment as a recommended shipment (with signature confirmation) and that it can be given only by the one on whose the shipment is addressed and that it must be signed by this person.

2. Be sure to register a valid e-mail address. You will receive notification of your order on this e-mail address.

3. We also use Aftershipp that will automatically send you a notice of the current status of your order we sent. If it happens that the postman does not find you at home when delivering the item, you will also receive an email notification about it.
Keep track of your order using the tracking number (we cannot do that for you).

4. If you get a notification on your e-mail address "Delivery failure”, go to your post office with a tracking number and ask for your package (we cannot do it for you).

5. Do not order from our site if you want to receive a shipment in Post office box, or if you are not at home.
Do not make an order from our site and leave a message: "Leave the parcel at my neighbor's house if I am not at home (read 1.) (We cannot do it)."

6. If your package comes back to us, we need to pay a return shipping fee. This means that if you want that we re-send your package, you have to pay the return shipping fee as well as the postage for sending again.

7. Therefore, we emphasize that you are signing up with a valid email address, as well as always checking the Spam / Junk folder because your email filter might be set up so that our e-mail will end up in your Spam / Junk Folder.

8. If you see that tracking shows that the shipment is still in the place from where it was sent, it means only that the shipment is in transit and other post offices and countries where is shipment currently located does not provide data.

We are not post, so we cannot give you an answer where your parcel is located (even post cannot tell you this so long is shipment in transit).

We advise you in this case ALWAYS CONTACT your post with a tracking number and ask them about your package.

9. I didn't get my package within the time given from post?:

If you didn't get your package, We can submit a request for investigation only after 30 days have passed from the date of sending. That's why we recommend Insured shipping. 

10. Once we have sent your order, you will be able to find a shipment tracking number in your order history.

11. Ordering
You will receive an Email notification for each step regarding your order. If you do not receive the notification, check your trash folder, or contact your Email provider.

DELIVERY:

1. Standard shipping:
Dispatched within 7-14 business days. (In some cases, shipping delays may occur with a delay of 3 to 10 days. Especially during the season or after public holidays.).

2. Priority shipping:
Dispatched within 1-7 working days maximum. (In some cases, Dispatching from us delays may occur with a delay of 3 to 7 days. Especially during the season or after public holidays.). This means orders with Priority shipping, will be first processed from our site. And not that you will get the order within 3 days (which is impossible!)

3. Insured shipping:
Value of order up to 130 €, secure shipping. This is the most secure shipping, and if post lost your letter you will get your money back.

4. Delivery time depends on your location (the post is responsible for the time of delivery)

5. Shipping and handling costs will be calculated automatically when ordering, and the rate depends on the weight of the parcel and the country to which it is sent.

6. Please note that on Saturday and Sunday we do not process orders.

DELIVERY TIME GIVEN FROM POST:

EUROPE - EUROPEAN UNION: 3 - 20 DAYS

WORLDWIDE: 5 - 30 DAYS.

Here you can track your package: 

https://www.17track.net/en

https://www.posta.hr/tracktrace.aspx?tracklng=en

For tracking number like this one RR8xxxxxxBA you can track your order here: https://track24.net/service/bapost/tracking/

If you made an order like the guest you can track your package HERE.
Link for tracking order is sent to your Email "Package in transit"
CHECK YOUR SPAM/JUNK FOLDER

NOTE: Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.

PAYMENT OPTIONS:

1. BANK ACCOUNT SEPA / IBAN-SWIFT-BIC

(Please specify your order reference in the bank payment description. (Sample "PRISZTTWR") If you do not write order reference, can cause a problem so that we can not find who made the payment...
Always write ORDER REFERENCE.)

2. PayPal

(you can pay with a card even if you do not have a paypal account) SEEDS GALLERY does not accept credit cards.

How to use PayPal in Saudi Arabia? READ HERE

3. CARDS

إذا كنت ترغب في إجراء الدفع عن طريق البطاقة ، فعليك تقديم طلب على موقعنا على الإنترنت https://www.exotic-seeds.store/

Visa

Mastercard

American Express

CB (Cartes Bancaires)

Diners Club / Discover

China UnionPay

JCB

Discovers

4. Payment by bank transfer  TRANSFERWISE:

• For Payment in Australia for local bank transfers in AUD

• For Payment in USA for local for bank transfers in USD

• For Payment in UK for local for bank transfers in GBP

• For Payment in Canada for local bank transfers in CAD

• For Payment in Russia for local bank transfers in RUB

• For Payment in Sweden for local bank transfers in SEK

• For Payment in Turkey for local bank transfers in TRY

 IMPORTANT:
our system will automatically cancel the order,if we have not received payment within 7 days.

For payment with western union we will wait 3 days, and if you not pay within 3 days we will cancel your order.

INFO/FAQ ABOUT SHIPPING STATUSES

Postal services - What does a data received through online track and trace system mean? – Clarification of mail status

International outbound mail – data on mail item before it leaves its country of origin:

• Receive item from customer (Otb) – item received for dispatching by postal administration of origin.
• Insert item into bag (Otb) – item ready for dispatching abroad. As a rule this event is the date of mail dispatching; next event concerning mail item follows after scanning the item at postal administration of destination.  

International inbound mail – data about mail item after it reaches postal administration of destination:

• Receive item at office of exchange (Inb) – mail item received at the international sorting centre of the postal administration of destination.
• Send item to customs (Inb) – mail item forwarded to relevant customs office for customs clearing procedure.
• Retention reason: Invoice missing (Inb) – reason for retention: no invoice accompanying mail item
• Awaiting presentation to customs commissioner – waiting for customs procedure.
• Return item from customs (Inb) – item returned from customs
• Send item to domestic location (Inb) – item sent toward addressee.
• Receive item at delivery office (Inb) – item received at delivery post office.
• Unsuccessful item delivery attempt (Inb) – unsuccessful attempt of delivery.
• Deliver item (Inb) – item has been delivered.

Can a mail item be sent abroad by charging postage to the recipient?

 It is not possible to send a mail item abroad in this way. Postage should be paid by the sender. 

What if my mail item has not been delivered or was delivered damaged?

 A claim to international service concerning lost or damaged mail items for which a confirmation of receipt is issued (international hpekspres, registered mail, mail with declared value, parcels), should be submitted together with relevant confirmation of receipt to initiate the claim procedure.

The claim procedure can be initiated in any post office free of charge, within 6 months counting from the firs next day after handover of the mail item.

The claim procedure in international service is solved in the shortest possible time and must be completed at the latest within two months counting from the day when it was initiated.

In accordance with the UPU Acts  the claim procedure cannot be initiated  for mail  items received without mail reference number  (so called regular mail items) since these mail items are not registered  in the system, are not delivered  to the addressee against  signature and cannot be tracked and traced individually in postal system.